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Q1: How do I place an order on Gehna Mall?
You can browse our exclusive collections, select your favorite item, and proceed to checkout. It's simple, secure, and seamless.
Q2: What are the delivery charges and timelines?
Delivery charges goes directly to the delivery partners. Standard delivery takes 5-20 business days.
Q3: Can I change or cancel my order after placing it?
Yes, you can modify or cancel your order within 24 hours of placing it. For assistance, contact our support team.
Q4: What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and COD available for orders under ₹50,000.
Q5: Is my payment information secure?
Absolutely. We use industry-leading encryption technology to protect your data. Your security is our priority.
Q6: What is your return/exchange policy?
You can return or exchange your product within 5 days of delivery in its original condition and packaging with no deduction in making charges. After 5 days, returns or exchanges will be accepted with a standard deduction in making charges, but no deduction in gold weight.Note: For returned items, the price will be recalculated based on the current gold rate on the day of return.
Q7: How do I initiate a return or exchange?
Simply visit the "Returns" section on our website or contact our support team. We'll guide you through the process.
Q8: Are custom-made jewelry items eligible for returns?
Yes, custom or personalized items can be returned or exchanged with a deduction in the making charge, as they are specially made for you. However, there will be no deduction in gold weight. Note: For returned items, the price will be recalculated based on the current gold rate on the day of return.
Q9: How do I earn Gehna Rewards points?
You earn coupons with every purchase, referrals, and on special occasions like your birthday.
Q10: How can I redeem my rewards points?
Redeem your coupon at checkout for discounts on your purchase.
Q11: How can I verify the authenticity of my jewelry?
You can verify your jewellery using the certificate details and HUID number on the BIS app, regulated by the Government of India.